Effective date: 11 April 2026 · Governing law: Republic of South Africa
Please read these terms carefully before subscribing. By creating an account or purchasing a subscription, you agree to be bound by these Terms & Conditions. If you do not agree, do not use the service.
CoPortal (“we”, “us”, “our”) operates a software-as-a-service platform at coportal.io that provides client portal, invoicing, project management, time tracking, e-signatures, AI-assisted content generation, and related business tools (“the Service”) to South African service providers (“you”, “the subscriber”).
By accessing or using the Service, you confirm that you are at least 18 years old, legally capable of entering into a binding agreement, and acting in a business capacity.
We offer Free, Studio, and Agency subscription plans as described on our pricing page. Paid plans are billed either monthly or annually in South African Rand (ZAR), inclusive of VAT where applicable.
Monthly subscriptions are billed on a recurring monthly basis. You may cancel at any time; cancellation takes effect at the end of your current billing period and no partial-month refunds are issued.
Annual subscriptions are billed as a single upfront payment covering 12 months of service at the discounted annual rate. Annual subscriptions are non-refundable except as set out in clause 3 (Service discontinuation) and clause 4 (Cancellation within cooling-off period).
All prices are subject to change. We will provide at least 30 days’ written notice by email before implementing any price increase for existing subscribers. Continued use of the Service after the effective date of a price change constitutes acceptance of the new pricing.
We build and operate CoPortal in good faith with the intention of providing a reliable long-term service. However, the Service depends on third-party infrastructure providers including Vercel (hosting), Supabase (database and storage), Resend (email delivery), and Paystack (payment processing). Circumstances beyond our control — including but not limited to significant infrastructure cost increases, third-party service failures, regulatory changes, or commercial unviability — may require us to modify, suspend, or discontinue the Service.
If we permanently discontinue the Service:
If we temporarily suspend the Service due to technical issues, maintenance, or circumstances outside our control, no refunds or credits are automatically issued. We will make reasonable efforts to minimise disruption and communicate any planned downtime in advance.
New paid subscribers receive a 14-day free trial. No payment is required during the trial. If you cancel before the trial ends, you will not be charged.
In accordance with South African consumer protection principles, if you subscribe to a paid plan and wish to cancel within 5 business days of your first payment (excluding trial periods), you may request a full refund by emailing hello@coportal.io. This cooling-off right applies once per account and does not apply to annual renewals.
We target high availability but do not guarantee any specific uptime percentage. The Service is provided “as is” and “as available”. We are not liable for downtime caused by:
We do not offer service-level agreements (SLAs) on any plan unless separately negotiated in writing.
You may use the Service only for lawful business purposes. You agree not to:
We reserve the right to suspend or terminate accounts that violate these terms, with or without notice, depending on severity.
You own all data you input into the Service, including client records, invoices, project files, and communications. We process your data solely to provide the Service.
We comply with the Protection of Personal Information Act (POPIA). By using the Service, you consent to your data being stored on servers operated by our third-party providers (primarily Supabase, hosted on infrastructure located outside South Africa). Where personal data of your clients is involved, you are responsible for obtaining appropriate consent from those clients.
Upon cancellation or account deletion, your data is retained for 30 days before permanent deletion, during which you may request an export. After 30 days, data is permanently deleted and cannot be recovered.
The CoPortal platform, branding, code, and all content created by us remain our intellectual property. These Terms do not grant you any rights to our intellectual property beyond the right to use the Service as described.
You grant us a limited, non-exclusive licence to host, store, and process your content solely for the purpose of providing the Service.
To the maximum extent permitted by South African law, CoPortal’s total liability to you for any claim arising out of or related to these Terms or the Service shall not exceed the total subscription fees paid by you in the 12 months preceding the event giving rise to the claim.
We are not liable for any indirect, incidental, consequential, or punitive damages, including but not limited to: loss of revenue, loss of data, loss of business opportunity, or damage to reputation — even if we have been advised of the possibility of such damages.
We are not responsible for the accuracy, legality, or completeness of invoices, proposals, or other documents you create using the Service. It is your responsibility to ensure compliance with applicable tax laws and regulations.
Payment collection between you and your clients is facilitated by Paystack, a third-party payment processor. We are not a party to those transactions and are not liable for failed payments, chargebacks, or disputes between you and your clients. Paystack’s own terms and fees apply to all transactions.
The Service includes features that use artificial intelligence to generate content such as quote descriptions, invoice line items, meeting summaries, and similar outputs (“AI Content”). These features are powered by third-party AI providers (currently OpenAI and Google Gemini).
AI Content is provided as a starting point only. You are solely responsible for reviewing, editing, and verifying any AI-generated content before using it in invoices, proposals, client communications, or any other context. We make no representations as to the accuracy, completeness, or fitness for purpose of AI Content, and we are not liable for any errors, omissions, or inaccuracies in AI-generated output.
By using AI features, you consent to the content you submit being sent to the relevant third-party AI provider for processing. Do not include sensitive personal information in AI prompts beyond what is reasonably necessary for the task.
The Service allows documents (such as proposals and contracts) to be signed electronically by your clients (“e-signatures”). E-signatures facilitated through CoPortal capture the signatory’s name, email address, IP address, and timestamp.
You are solely responsible for determining whether electronic signatures are legally valid and enforceable for your specific use case and jurisdiction. In South Africa, electronic signatures are governed by the Electronic Communications and Transactions Act 25 of 2002 (ECTA). Certain categories of documents (including wills, contracts for the sale of immovable property, and bills of exchange) require a handwritten or advanced electronic signature and cannot be signed using this feature.
We are not liable for any dispute, unenforceability, or legal challenge arising from the use of e-signatures facilitated through the Service.
We may update these Terms at any time. For material changes, we will provide at least 14 days’ notice by email before the new Terms take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree, you may cancel your subscription before the effective date.
We may suspend or terminate your account at our discretion if you breach these Terms, with immediate effect for serious violations or with 14 days’ notice otherwise. Upon termination for cause, no refunds will be issued. Upon termination without cause, annual subscribers will receive a pro-rated refund for unused complete months.
These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the exclusive jurisdiction of the South African courts. We encourage resolving disputes informally first — please contact us at hello@coportal.io before initiating legal proceedings.
For any questions about these Terms, billing, refunds, or your data, contact us at:
CoPortal
Email: hello@coportal.io
Website: coportal.io
These Terms & Conditions were last updated on 11 April 2026. By continuing to use CoPortal after this date, you acknowledge and accept these terms.